Yes, with a clear line between two halves.
What we guarantee: human-managed growth activity on your account every day, at the level your plan covers. If we miss days, we add that time onto your billing cycle and run the activity.
What we don’t guarantee: follower counts or engagement levels. Growth depends on your content, your consistency and your audience as much as it does on our activity, and anyone promising you a specific number is telling you something they can’t know.
On refunds: when you check out, your card is authorized but not charged. We take the payment when our team logs in and begins work. Before that point nothing has been spent and we can void it. Once we’ve started managing your account, payments are no longer refundable.
If something isn’t right, talk to us first. We’d always rather sort it out directly.